Google Docs Add-on FAQs
I don't see the Red Marker extension in the dropdown menu
If you don’t see Red Marker in the dropdown menu:
Ensure that your document is a Google Doc, which allows extensions to be used. If you have a Word document (.docx) open, select File → Save as Google Docs to enable extensions.
Your Red Marker Add-on may not be configured properly for your organization. Contact your Google Workspace Admin.
I am unable to log in
You may be in the incorrect region. Check that you are in the correct region by looking at the top of the right hand side panel. If you need to change the region, you can select “Change region” at the bottom right of the panel.
If problems persist, please contact us at support@redmarker.ai.
The document isn’t always scrolling to the relevant text
Not all Red Marker rules are linked to specific text, such as general advisory notes or rules which trigger based on the document categorization.
Note: When this happens, the document will not scroll.
Additionally, due to limitations imposed by Google we cannot scroll the document to risks identified in headers, footers or footnotes.
I logged in and immediately see risks
This means that someone else has previously reviewed the document. Our collaborative review functionality allows multiple users to see risks on the same document. Learn more about collaborative review here.
The highlighted text doesn’t make any sense
If you have edited your document by adding or removing text after running the review, the highlighted text may have moved. To fix this, re-run the review.