When you upload a document into Red Marker, it is converted to a PDF. However, different file types will convert slightly differently.

Documents sent to Red Marker from Figma, PNG and JPGs will convert to PDF without 'embedding' the text into the document. As a result, some text based tools won't work on these converted files:

If you have uploaded a standard PDF, Word, or PowerPoint document to Red Marker and the text tools above, or, any of the following text tools, aren't working for you:

Please contact Red Marker Support at support@redmarker.ai or reach out to your Client Success Manager.