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My text tools aren't working!

More information on why your text tools may not be working on your document

Kelly Dixon avatar
Written by Kelly Dixon
Updated over a year ago

When you upload a document into Red Marker, it is converted to a PDF. However, different file types will convert slightly differently.

Documents sent to Red Marker from Figma, PNG and JPGs will convert to PDF without 'embedding' the text into the document. As a result, some text based tools won't work on these converted files:

  • Highlight

  • Strikethrough

  • Squiggly underline

  • Straight underline

If you have uploaded a standard PDF, Word, or PowerPoint document to Red Marker and the text tools above, or, any of the following text tools, aren't working for you:

  • Free text

  • Arrow

  • Free hand

  • Rectangle

  • Note

  • Call out

Please contact Red Marker Support at support@redmarker.ai or reach out to your Client Success Manager.

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