All Collections
General FAQ
Red Marker Compatibility, Recommendations and Limits
Red Marker Compatibility, Recommendations and Limits

A guide to ensure you have the best experience using Red Marker

E
Written by Emily Mickan
Updated over a week ago

Here are some guidelines to keep in mind when using Red Marker, to ensure you have the best experience:

  • Red Marker accepts PDF, Word, PowerPoint*, .jpg, .png and .eml files

  • All documents are converted to PDF on upload to Red Marker

  • When uploading a document to Red Marker, the file size limit is 20MB

  • When emailing-in to Red Marker, the file size limit is 10MB

  • A minimum screen resolution of 1440x990 is required

  • We recommend using Google Chrome as your browser

  • When working with the Annotated PDF, we recommend using Adobe Acrobat.

Tip:

*PowerPoint: Upload PPT documents <20MB, directly to app without converting to PDF and our system will convert to PDF in a more effective way.


If you have PPT documents >20MB, please consider using our PPT add-in.

Additional articles on the Red Marker Microsoft PowerPoint Add-in can be found here:
How to use the Red Marker Microsoft PowerPoint Add-in
How a user can access the Red Marker Microsoft PowerPoint Add-in


Compatibility Checker

If you are experiencing issues using Red Marker, you can use our Compatibility Checker to understand if your system is compatible with Red Marker, and where the issues might be coming from.

Did this answer your question?