The Performance and Governance service includes (as amended from time to time):
Attend Performance and Governance Sessions meeting on agreed frequency (as per the Order) covering all Products/Checklists. Performance and Governance sessions will discuss the performance and maintenance of the automated compliance requirements that have been built into Red Marker.
Maintain current Compliance Checklist Master (or equivalent) as implemented in Red Marker
Provide a summary of requirement operations over the previous period.
Review and discuss necessary changes to checklists and compliance requirements, including Red Marker generated feedback.
Agree scope of compliance requirement modifications and/or new compliance requirements that need to be built.
Requirement modifications will be implemented within 1 month of agreement of scope and provision of samples by the client. Examples of requirement modifications include: changes to a disclaimer of an existing rule, changes to feedback of existing requirement etc.
For new requirements, a quote and schedule for implementation will be provided on a time and materials basis. Examples of new requirements: a completely new checklist requirement, a major rebuild of a group of requirements due to checklist changes etc.
Provide documentation of Governance and Performance session outcomes/actions including meeting minutes.
Provide training on the use of Red Marker platform biannually for 90 minutes on request.
Provide thought leadership session on AI/ML/NLP by Red Marker on request and subject to availability.