For files converted to PDF from doc(x) or ppt(x) source files, we recommend using the ‘export to PDF’ (Microsoft) or ‘download as PDF’ (Google) option instead of the ‘print to PDF’ option due to subtle differences in the conversion scripts.
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For low quality images such as scans and screenshots, Generally, if you can read it, we can generally read it.

For high quality images such as creative artwork, consider compressing the pictures prior to upload. Images over 179 million pixels cannot be uploaded due to issues impacting infrastructure safety. Documents containing these large images cannot be rendered and reviewed.

Note: Red Marker converts these files into PDFs when uploaded.
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There is a 50MB limit of files uploaded to the Red Marker app or sent to the app via our Word or PowerPoint Add-Ins.

There is a 10MB limit on files that are emailed into the Red Marker app.

In addition to limits on file size, if a file is under the maximum number of MBs but contains one or more images which are too large (over 179 million pixels), Red Marker cannot render and review the file.
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Placeholders: Placeholder elements to indicate a variable field that will be included in the document production process (such as <offer_date> or <xx December 2023>)are acceptable as long as there are no rules designed to flagged on variables which are not specified at the time of the review, such as specific offer dates.

Files: For best results, we recommend uploading one file per asset per campaign. If a Single files contains multiple with different campaign assets, ensure there is only have one assetcampaign per page.

PDF created for direct mail campaign assets in the form of a single or bi-fold letter.

Cover sheets and associated documents cannot currently be uploaded to Red Marker as an ‘attachment’ to the reviewed document.,

If an asset contains text which is obscured by annotations, comments, notes, instructions or boxes, the obscured text cannot be extracted and reviewed for risks

Text presented in ‘track changes’, ‘mark-up’ or ’revision’ mode (using strikethrough and underlining for deletions/ insertions), may not be extracted accurately potentially leading to false negatives.

Print marking that will not be present in the final content received by the customer

Variables within the asset, indicating alternative phrasing for different potential readers, often separated from the surround text by brackets [ ] or braces { }. For example, different offers to different segments might appear in an asset as [Offer to segment 1 - $50 annual fee discount], [Offer to segment 2 - $99 annual fee discount]). These variables may impact the performance of risk detection rules, particularly rules based on proximity between text in the variables (eg prices) and surrounding content.

Documents which display more than one campaign asset per page. Any ridk identification rules designed to trigger once per page would only trigger for the first relevant asset on that page.

Non standard Unicode characters in PDF files. Some applications use non-standard encoding for unusual characters; while Red Marker converts all standard characters in the same way as Adobe, unusual encoding will be flagged to the user.

Unusual or brand-specific type fonts may need to be loaded to the Red Marker application to ensure font detection capabilities are working as expected